Refund Policy

Last updated: August 23, 2026

We want you to pay for Word Trainer Pro only if it is useful to you. This policy explains when you get your money back and how to ask. It applies to the Pro subscription; the Free plan costs nothing.

Purchases made on the website

Every charge made through our website checkout (processed by Paddle, our merchant of record) comes with a 30-day money-back guarantee. If you are not satisfied for any reason, write to support@word-trainer.com within 30 days of the charge, from the email address on your account, and we refund that charge in full. No questions asked, although we are grateful if you tell us what did not work.

This applies to the first payment and to renewals alike: if a renewal went through that you did not want, ask within 30 days and we refund it. After 30 days a charge is not refundable, but you can cancel at any time to stop future charges and keep Pro until the end of the paid period.

Refunds go back to the payment method you used. Paddle usually processes them within a few business days; your bank may take a little longer to show the amount. Once a refund is issued, Pro ends on your account immediately.

Purchases made in the Android app

Once Pro is offered in the Android app, purchases made through Google Play are sold by Google and refunded through Google Play. You can request a refund in your Google Play order history or through Google Play support, under Google's refund rules. If Google declines and you are within 30 days of the charge, contact us and we will refund the purchase through the Play Console ourselves.

Cancelling is not the same as a refund

Cancelling a subscription stops future charges; it does not refund the current period, which stays active until it ends. If you want the current charge back as well, ask for a refund within the 30-day window.

Chargebacks

Please contact us before opening a dispute with your bank. We answer refund requests quickly, and a chargeback takes weeks to resolve and costs both of us fees.

Your statutory rights

Nothing in this policy limits the rights you have under the consumer protection law of the country where you live.

Contact

support@word-trainer.com. See also the terms of service and the privacy policy.